![]() ![]() Unplug the headphones from the controller and the PlayStation 4 will output sound to the capture card. The PlayStation 4 will not output sound over HDMI if headphones are plugged into the PlayStation 4 controller. Unplug the headset from the PlayStation 4 controller Make sure the Analog Audio level is not set too low.Ĭheck the Audio Configuration of the PlayStation 4/Pro The analog audio level can be changed in the software settings. In the Game Capture Software, make sure the game sound dial is not set too low.īoth Game Capture HD and 4K Capture Utility software support analog audio capture from specific capture devices. Make sure the sound output of the computer is not low or muted.Ģ. If no audio is heard via the preview even though the audio monitor bars are movingġ. ![]() If no preview sound is heard, the preview may be muted.Ĭlick on the speaker button to un-mute the preview. If audio is being captured, the game audio bars will move corresponding with the game, and audio can be monitored. ![]() Open up either the Game Capture HD or 4K Capture Utility software to check the audio levels. Other sound formats such as bitstream, Dolby Digital 5.1, DTS, Dolby Atmos, and others are not supported.Ĭheck Audio Settings in the Game Capture HD or 4K Capture Utility softwareĬheck that preview audio is un-muted, computer audio output is not low or muted (1) Open the sound mixer and click "open sound settings"Ī.If there is Ws_Audio Device in the list, please select Ws_Audio Device.ī.If there is no Ws_Audio Device in the list, please select Microsoft.Ī.Open the sound mixer and click on " Open Sound settings"ī.Enter "Microphone" in the search box and clcik "Mocrophone Privacy settings" in the drop-down list.Ĭ.Click "Change" and turn "On" under "Allow apps access your microphone"ĭ.This guide will walk through steps to take when your Elgato Capture Device is not capturing sound from a source as expected.Īll Elgato Capture Devices capture sound in the Stereo (2.0) format. In the popped-up Properties windows, please recheck the controller information, then select enable and apply to close the window.Ģ.There is nothing wrong with the virtual sound card.Then you can try below steps to check if it helps. Recheck the controller information, then select enable and apply to close the window.Į. Please select WsAudio_device (or Microsoft) and then click the speaker icon, it will pop up the Properties window. (2) Check if there is WsAudio_device (or Microsoft) under the drop-down list under the speaker. (1) Open the sound mixer and click "Open volume mixer" ![]() Then you can try below steps to check if it helps. There is something wrong with the virtual sound card. Situation 3: When you press the record button, you received the message that reminds you to open Microphone.There are two possibilities:ġ. Increase the volume of SAR and the music player in the sound control panel.Go back to SAR and try to record again. H.Open SAR and then open the Volume mixer. In the popped-up Properties windows, please recheck the controller information, then select enable and apply to close the window. Open the sound mixer and click“ Troubleshoot sound problems”ī.Select WsAudio_device (or Microsoft ) if you see it.Į. Then you can use the "Troubleshoot sound problems”, here are the instructions that may help you. ![]()
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